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If you wish to withdraw from your purchase and receive a full refund, please complete the form below.

If you have received a defective product, the size is incorrect, or you prefer to replace the item with another product, please reply to the confirmation email you will receive shortly. Our team will contact you via email to offer you the quickest solution (exchange, repair, or voucher), without prejudice to your right to choose a monetary refund.

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    Frequently Asked Questions

    • We usually ship within 3-5 business days.

      Shipping can take from 24 hours (in Italy and Europe) up to 3 business days to reach the customer.

      In the event of customs offices or checks, shipments may sometimes take longer.

    • All our products are guaranteed by our quality control.

      Our warranty covers manufacturing defects.

      The warranty covers any manufacturing, design, or material defects. Please report any defects to us immediately after discovery. The Warranty is valid for 2 years from the date of purchase.

      It does not cover impacts, improper use, or other problems not attributable to manufacturing defects, but we still encourage you to contact us so we can find the best solution together.

    • Yes, we offer return or replacement solutions that can be requested using the form accessible via the "Request Return" button in the footer.

      Shipping costs for returns and replacements are the responsibility of the customer, unless otherwise agreed upon.

    • We use DHL as our shipping partner.